Optional Services & Refund Policy

At Livioram.com, we strive to provide the best possible shopping experience. To give our customers greater flexibility and control over their orders, we may offer optional add-on services during checkout.

1. Completely Voluntary Services

Please note that Shipping Protection and Tipping are 100% voluntary. These services are not required fees and are only added to your order if you choose to select them during checkout.

Shipping Protection: An optional service designed to provide additional protection for your package against eligible loss, damage, or theft during transit.

Tipping: An optional way to show appreciation for our fulfillment and customer service teams.

You are not required to purchase either of these services in order to complete your order.

2. Shipping Protection Details

If you choose to add Shipping Protection to your order, your shipment may be covered for certain eligible issues that occur while the package is in transit, subject to the applicable terms, conditions, coverage limitations, and exclusions.

For full details regarding Shipping Protection coverage and exclusions, please refer to the Shipping Protection policy available on Livioram.com.

3. Change of Mind & Refund Policy

We want you to feel comfortable with every purchase you make on Livioram.com.

If you added Shipping Protection or a Tip to your order and later change your mind, you may request a full refund of the amount paid for that optional service.

Refund requests for these voluntary services may be submitted even if your order has already been shipped.

If an optional service was selected by mistake during checkout, you may contact us to request a refund of the applicable Shipping Protection or Tip amount.

4. How to Contact Us

If you would like to request a refund for an optional service or have any questions regarding your order, please contact our customer support team using the contact information provided on our Contact Us page at Livioram.com.

 Email:support@livioramcom

Text/SMS or Call:（707） 470-2611

Our customer support team will make every reasonable effort to assist you promptly and provide a smooth shopping experience.